Frequently Asked Questions

What Machine Warranty do I receive? ( MACHINES ) New & Re-manufactured 12 months (extra available on request) in mainland UK parts & labour. Export parts only with Email & tel. support

Benefit of purchasing USED/second user from PENNINE? The machine is fully checked supplied with alignment certificate, serviced, training and installation are also possible to include in deal.Support provided on machine and operation Used varies ask when ordering..

Benefits of purchasing Re- Manufactured machines from PENNINE? Machines are brought back to a specific (high) standard geometrics/alignment and condition wise (normally to BS4656). Comes with an exhaustive description of reworkundertaken, high quality appearance, replacement of major parts, upgraded to meet latest standards including health & safety, new electrics, drives & CNC control.Guarding typical as a new machine. Normally includes installation, calibration and training.

What Are your opening hours ? 8:15 to 6pm GMT Monday to friday , email checked at weekends + after hours

How Long have we been trading ? Pennine was established in 1982 (25 years ago) by the founder John Ginley. (Previously Technical Director of Butler Machine Tool Company)

How do you test electronic parts you have repaired ? we test them fully on bespoke test rigs, testing of spindle and servo drives is done under closed loop on CNC control systems

I am not sure the electronic part, master board, crt monitor, power supply, servo drive, spindle drive ECT we have is faulty can you test it for us ? yes please email or call with part number and we will advice you the cost to test your part

Service Exchange how does it work ? we send you a replacment working item with warranty once the item has been delivered you have 7 days to send your faulty unit back to us in exchange

Can we visit your factory ? yes please contact our sales tel 01422 370109 and we would be happy to show you our facilities or if you need a part fast you can collect it , Map and Contact Details

Payments we accept Credit Cards Visa, Mastercard, Switch, Solo, Cheque, Bank Transfer and approved 30 day accounts

What warranty is offered on electronic repairs ? all repairs are covered by 6 months warranty * subject to terms